ACCOUNT SUPERVISOR

The Account Supervisor is responsible for leading and managing large accounts/large projects for pharmaceutical clients in the medical communications/medical affairs industry.

  • Lead allocated accounts/projects to ensure all accounts/projects deliver excellence in client service
  • Managing the overall resourcing and work allocation for the team utilizing resourcing software
  • Proactively anticipate client needs and risk mitigation
  • Drive continuous improvement on an account level in terms of client services and project management delivery
  • Outstanding written and verbal communications with clients and key stakeholders (internal and external)
  • Meet the standards of quality for the outputs
  • Work with scientific services lead to ensure that all projects are profitable and project milestones are met
  • Lead the financial forecasting approach, ensuring that forecasts are accurate and provided in a timely fashion to senior leadership and finance team
  • Help team members to prioritize their work in order to ensure company objectives are met
  • Drive organic growth in partnership with scientific team
  • Ensure 100% compliance with AlphaGroup and client-specific client services procedures, including ethical standards
  • Perform other tasks as delegated by the account director/head of client services

Key Responsibilities:

  • Day to day client contact
  • Drive organic growth for assigned accounts including presenting new ideas and developing client relationship
  • Lead allocated accounts to ensure all accounts/projects deliver excellence in client service
  • Drive continuous improvement on an account level in terms of client services and project management delivery
  • Meet the standards of quality for the outputs of the allocated client services team
  • Work with scientific services lead to ensure that all projects are profitable and project milestones are met
  • Lead the financial forecasting approach ensuring that forecasts are accurate and provided in a timely fashion to finance department and agency leadership
  • Work with Finance Manager to ensure timely invoicing on allocated accounts
  • Help team members to prioritize their work in order to ensure company objectives are met
  • Utilize in-house technology platforms to manage projects including resourcing, timelines, and project flow
  • Ensures 100% compliance with AlphaBioCom and client standard client services procedures, including ethical standards
  • Ability to mitigate risk and proactively problem solve
  • Participate in training junior staff and develop best practices and SOPs
  • Performs other tasks as delegated by the Account Director

Company Representation:

  • Represents the company at client meetings in a professional manner

Qualifications Include:

  • 5 to 7 years of medical communications agency experience or similar agency experience
  • Previous experience with medical publications and/or medical affairs
  • Articulate and well accustomed to a client facing role
  • Strong project management and time management skills
  • Excellent interpersonal and relationship-building skills
  • Confident decision maker with sound judgement
  • Team player who can oversee and direct an account team
  • Ability to recognize challenges and problem solve in order to meet deadlines
  • Possesses outstanding attention to detail and organizational skills
  • Fluent in agency processes
  • Bachelor’s Degree required, experience in a business or scientific field is preferred
  • Willingness and ability to travel (10%)

Work Conditions

  • Full-time, work-from-home position

Physical Demands

  • Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8-hour day)
  • Keyboard use (greater or equal to 50% of the workday)

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSH ACT: A computer programmer is not to handle any human body fluids, biological agents, laboratory chemicals or be exposed to hazardous materials such as noise, asbestos, or carcinogens.

FLSA: Exempt

This job description will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification. 

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