The Account Director reports to the Managing Director and / or the Client Services Director and is responsible for leading and managing large accounts and team members managing smaller accounts:

  • To drive organic business development for each allocated account to meet/exceed agreed revenue (fee) targets
  • To provide expert input for the development of strategic medical communication plans and their tactical implementation
  • To develop mutually beneficial business relationships with key client stake holders
  • To ensure accurate and timely financial planning and reporting
  • To deliver effective team leadership:
    • Delivering the highest quality of client service as measured by client delight
    • Providing expert client services guidance to all departments within the agency
    • Overseeing, and if appropriate implement, training based upon personal development plans
    • Managing the overall resourcing and work allocation for the team including recruitment

Essential Functions

  • Leadership of Account/Account Teams:
    • Drive organic growth
    • Lead allocated accounts to ensure all accounts deliver excellence in client service
    • Drives continuous improvement on an account level in terms of client services and project management delivery
    • Responsible for setting the standards of quality for the outputs of the allocated accounts team
    • Work with scientific services lead to ensure that all projects are profitable and project milestones are met
    • Lead the financial forecasting approach ensuring that forecasts are accurate and provided in a timely fashion to finance department and agency leadership
    • Help the members to prioritize their work in order to ensure company objectives are met
    • Ensure that all team members have current and meaningful objectives which are regularly reviewed to ensure their personal development
    • Develop plan to develop the team to meet the current and future needs of the business
    • Develop and (upon approval) recruitment plan based upon the current and future needs of the business
    • Ensures 100% compliance with AlphaBioCom and client standard client services procedures, including ethical standards
    • Performs other tasks as delegated by the managing director

Company Representation

  • Represents the company at client meetings in a professional manner befitting of a senior leader within the organization.

Marginal Functions

  • Composure: Is calm under pressure; does not become defensive or irritated; is professional; can be counted on to assist during heavy workload times; can handle stress in a positive manner
  • Organization/Time Management/Timely Decision Making: Can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; can juggle multiple projects and deadlines; arranges information and files in a useful manner. Uses time effectively and efficiently; concentrates efforts on more important priorities; is able to make a quick decision, sometimes with incomplete information and under tight deadlines and pressure
  • Client Focus: Is dedicated to meeting and exceeding the expectations and requirements of clients; gets first-hand client information and uses it for improvements in services; acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect
  • Ethics /Values/Integrity/Trust: Adheres to all company values; demonstrates core values and beliefs during both good and bad times; acts in line with those values; acts in a direct and truthful way; can present the unvarnished truth in and appropriate and helpful manner; admits mistakes; doesn’t misrepresent him/herself for personal gain

Knowledge and Critical Skills/Expertise

  • Demonstrated skills to lead a large, highly qualified team
  • Understanding and ability to apply
    • Drug development process
    • Differential clinical benefits of each product responsible for
    • Development process of strategic medical communication plan and associated tactics including:
      • Publication plan
      • Gap analysis
      • Lexicon
      • Publication tactics
      • Medical affairs tactics
    • Minimum of 5 years’ of client services team leadership
    • Minimum of 5 years’ of man management experience
    • Minimum of bachelor’s degree in science in business related subject
    • Minimum of 5+ years’ experience in client services for a medical communications agency
    • Excellent written and verbal communication skills, strong interpersonal and leadership skills, ability to plan/organize and multitask

Core Competencies

All of the competencies expected of an account director plus:

  • Team leadership including the ability to manage managers
  • Drive their team to deliver projects in a timely manner so as to meet the organization’s needs
  • Ability to manage managers helping them to develop their team
  • Plan and manage the resources of the team with input from strategic leads
  • Lead/oversee the personal development of direct reports
  • Effective recruitment planning
  • Effective delegation

Physical Demands

  • Works effectively in an open floor plan
  • Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
  • Keyboard use (greater or equal to 50% of the work day)

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSH ACT: A computer programmer is not to handle any human body fluids, biological agents, laboratory chemicals or be exposed to hazardous materials such as noise, asbestos, or carcinogens.

FLSA: Exempt

This job description will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

Please fill out the form above or email if interested.

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640 Freedom Business Center Drive

Suite 340 King of Prussia, PA 19406

P: (610) 962-1040 | F: (610) 962-1044

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